*********** customer service agents and appalling, atrocious service

I am livid with the service I have recieved from MTN SA, they have no sence of urgency, their customer service champions are champions at blowing customers off and being incapable of providing customer service. They just take anyone who speaks and I dont even think get training anymore, they have no empathy, no call ettiquets, no manners, give incorrect information on purpose, lie about escalating issues, their back office does not return back to you when a problem is sent to them, you cant get ahold of supervisors, first call resolution is something they have no knowledge off, retention lies to customers. This has by farbeen the WORST service a company can offer, they dont even deserve a 1 star it should have given me options of no stars at all.

I cant use my data, they tell me its on data share, when I activatated data share I specifically said on the app it should share 6gigs to two numbers, I have a 50 gig contract, their back office dscided to data share all my data without my permision as per the agent I spoke to earlier today, she said I should cancell the data share option, even after that I still cant use my data.

I had another contract oin my name that expired November/December 2025, they called ma and said to retain me on their network I could pay R50 for anytime 10gig data and the first month I would pay R150 then on after R50 only, its been 6 months of me paying over R130, I called them to cancel they gave me an incorrect email address that I was suppose to ask for a call recording as for their incompetance I would have to pay cancelation fees. I eventually got the right email after countless tries with them only to be told they are a 3rd party and have no calls records of the sale, I should go back to MTN and ask for help, I did and was given a ref number : *** by Michelle Nkunzana who also did not escalate the matter as she had advised, this infor I was given today. They dont even given me the 10gigs of data but the debit order goes through. No one is helping me with, I am up to my wits end, I want to cancell everything, I have but I am being sent from pillar to post, its frustrating dealing with such service, even their complaints email they send an auto response then never follow through with anything. I hate this network yoh, I cant anymore.