Customer service

If there was an option for a 0 star rating I’d actually give it to MTN South Africa.

I got myself that home internet router which I paid for and today I got disconnected for no reason and their agents are telling me that my payment is not “reflecting” on their side. I offered to send a proof of payment (I made that payment last week) and I was told I’d have to wait for 48 hours. The agent told me that the “supervisor” is the one who needs to review and make that decision and I asked to be transferred to her and she pretty much told me that there’s nothing she can do (which is what her agent told me). I doubt that I was even speaking to the supervisor; this is just query avoidance, she probably transferred me to another agent! Their customer service is very appalling honestly! I regret ever taking that home internet router. I wouldn’t recommend it to anyone.