Customer Service

<p>On the 25/04/2016 I Upgrade my contract with Mnt. The amount payable in the catalogue stated R419, I was happy and all I had to do was wait for the device.</p> <p>Nthabiseng Mante, was the sale consult assisting with the upgrade and hardly a week later, I had my device.</p> <p> </p> <p>The unhappiness started when the debit order went off and I was paying R545. Wanting to know why, I went to see her and she wasn’t too helpful about it. Her answer to me was, " I cannot help you, please call the call centre." Which I did and they couldn't help me either, instead told me that the amount was vat included.</p> <p> </p> <p>In April of 2017 the amount of R545 was still being deducted and I became furious. I am good enough for you to make a sale, but when I have issue, you cannot assist? Or is it that you refuse to assist because it has nothing to do with a sale? Is it because it involves admin and that mean walk in customer will go to another consultant and you will lose a sale?</p> <p> </p> <p>I am appalled by the service that customers are given today. if I am good enough for a sale, to earn you your commission, I should be good enough to get your help whenever I have a problem. You after all the "sales consultant" whom I helped get something extra in her pocket. SO WHYCAN'T YOU HELP ME WHEN I HAVE A PROBLEM?</p> <p>Another sales consult had to step in and do her dirty work, she was unable to do. Molefe Monnakgotla had to do what she couldn't.</p> <p>Word of advice, it's not the sale that counts, Nthabiseng. It's what you're able to do for your customer after the sale has been made and when you go home with a smile on your face.</p> <p> </p>