1 reviews | Active since Apr 2017
Customer service
<p>In Oct 2016 I signed up (not smooth process either) for a MTN data contract advertised at R 499 per month. </p> <p>On 1 Dec 2016 two amounts went off my bank account with MTN as reference (R 1375 & R 631) with no invoice or statement from MTN. After calling the customer service it became clear I was being charged per MB used and not the advertised bundle deal. MTN then fixed that but I'm still struggling to get the original charges corrected. In fact the R 631 which went off my bank account doesn't even relate to my contract account! I logged the issue with MTN customer services in Jan! One credit has been passed but the result is still not R 499 per month.</p> <p> </p> <p>MTN is a large international company but I've never seen such administrative incompetency!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that Two credits were passed for the first invoice which was the 13 November 2016, the first amount credited was R546 (incl vat) on the 19 December 2016 and the second amount was R493.16 (incl vat) on the 11 February 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that Two credits were passed for the first invoice which was the 13 November 2016, the first amount credited was R546 (incl vat) on the 19 December 2016 and the second amount was R493.16 (incl vat) on the 11 February 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Hi
Thanks for the response but you did not address the money taken off my bank account which was not for my MTN account.
If it was refunded to me please give me the date and reference to track it.
Regards
Hi
Thanks for the response but you did not address the money taken off my bank account which was not for my MTN account.
If it was refunded to me please give me the date and reference to track it.
Regards