customer service

I have never ever dealt with such terrible urgent,s from MTN. All of them they were taught one thing of I will help you even if they cann't. my son lost A cell phone last month the very same day we bought a sim card but non of them said is not ricked untill after some few days one of them said so. i spoke to approximately 15 to 20 urgent till now i didnt get any help. I Bought 4 sim card each and every week i was advised to buy a sim but till now is not yet done. i am getting stories everyday. until he lost a I.D they cann't do a swim swap with the copy of I.d what a terrible service. I spoke to Themba Lukhe who said he is the manager from MTN but till now he has never comeback to me, It shows even the so called managers at MTN they dont care about customer who paid their salaries. I have lost hope from the company. which i think i have to move from a help full network who cares for their customer not playing hide and seek with them. Your urgent are ***********. please they need some training if they don't understand they must call the manger to assist them not to give us wrong info. But i knew that at MTN their managers they don't attend to their customer's even how frustrate you are they are always busy to attend to us. MTN urgent needs customer service training indeed i am so disappointed. i am working as a customer service urgent i have never experience such a terrible service what i did was to make sure that customer first and i have to make sure that customer get the real service that he deserve not to take a customer from pillar to post.