Customer service

I had an extremely bad experience at MTN mall of Africa opposite pick and pay clothing. After waiting for someone to assist for 30 minutes only to be assisted by someone who answers the personal calls phone in front of customers. The lady was not willing to provide a good service at all. I wanted to renew my data deal. The lady did not want to assist, she only wanted to assist customers that were buying phones only. There was no manage on site to deal with customer queries. After a whole 45 minutes sitting in front of an agent who then said that she is done with the upgrade and she will sent the new contract via email. I decided to leave the store. Three hours later I still did not get the contact via email as confirmed. I decided to go back to the store only to realize that she did not even bother upgrading the contract. She had to start the process all over again. If there was a zero star rating I would definitely rate MTN zero. The worst customer experience ever received. The store is operating without a manager, if the manager is there then that person does not deserve the jos. As it stands I don't even know if my contract is updated or not. I would not recommend MTN at all