MB
Mariam B
1 reviews | Active since Jan 2025
02 Jan 2025, 09:26
********** customer service
Terrible service from MTN. I escalated my LTE device that is not working since 22 December,2024. I called 10 times a day, everyday, we t to their offices , 3 weeks later I still don't have internet access. I never skipped a payment. From their CEO to their agents no one knows how to resolve my issue. Ignoring clients is their resolve. I demand my payments back. From taking out this survive a year ago up to now has been a nightmare.
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Mariam B's updateReviewer Update
03 Jan 2025, 11:13Still no response from MTN. 16 days of no service, customer care, back office, network coverage no one is available to assist. I escalated this to the CEO still no response. Only response from Ryan Bockman is that it's put of his control their back office and support services is not responding to him. 16 days to date. My service is fully paid to date yet I have no internet access.
MB
Mariam B's update03 Jan 2025, 11:13
Reviewer Update
Still no response from MTN. 16 days of no service, customer care, back office, network coverage no one is available to assist. I escalated this to the CEO still no response. Only response from Ryan Bockman is that it's put of his control their back office and support services is not responding to him. 16 days to date. My service is fully paid to date yet I have no internet access.
MB
Mariam B's updateReviewer Update
03 Jan 2025, 11:19No response from MTN
MB
Mariam B's update03 Jan 2025, 11:19
Reviewer Update
No response from MTN