Customer service

Absolutely terrible customer service. I called mtn to complete an application for a cell phone contract. The lady who assisted with my application said that she would send me an email requesting my documents that same day and then the application would be put through. She never bothered to send me that email. I had to call 4 times to find out what is happening, I managed to get the lady's email address from another mtn agent and I sent my documents through, I also sent the email to the lady's supervisor requesting a response and confirmation that my application was put through. More than a week later and still no response. I had to call yet again and I was told that the supervisor is in a meeting and would call me back. But she never did. When I called again I was told that my application was canceled without my consent or any request from my side for the cancelation. Complete waste of time, they lack basic communication skills. Sad that it's not just the agent that was ***********, but also the supervisor.