Customer Service

i upgraded my Contract with and i told the guy that i what the phone to be insured and he said they will call back but i never received the call, i called in a week later for billing assistant and asked the lady that was assisting me if the phone was insured and the lady said yes, i then had to file in so insurance only to find out that the phone is not covered yet the money was being debited on my account only to then find out that it was for the old phone. Right now i had to R1500 for repairs the phone which i thought MTN Covered