customer service!!!!!!!!!!

<p>I am beyond frustrated that the sales consultant at MTN let me walk out with a brand new phone without having signed any paperwork or explained the package especially because I am new MTN customer.</p> <p>He said everything will be sent via email. The period of the contract was not explained, the debit amount was not explained .</p> <p>On Monday my device was ****** and I return to the same store to report the incident, firstly I was told that I was not insured which I was unaware of due to lack of customer service, secondly I did not get assisted with blocking the number or any process that is taken when such a situation happens.</p> <p> </p> <p>As a customer, I have the right to be assisted and walk out a MTN store with full satisfaction that I was assisted!!!</p> <p>The insurance amount should be backtracked and debited or cancelled as the agreement had was close to none existant and when taking a contract phone I believe that a contract should be signed between the customer and MTN acknowlging that everything has been explained.</p>