CUSTOMER SERVICE

Been a client for over 10 years. Requested cancelation of contract, wanted to continue using the same number only this time, on prepaid. Was told to start afresh by submitting my ID, Proof of res, etc. I was flabbergasted. It's just a continuation, why don't MTN just NOT load my monthly data and airtime and let me buy them from my pocket? I'm not giving the phone to anyone else, it's STILL ME. When you cancel they never tell you what's going to happen. It's all a surprise and you are suddenly "cut out" from the world just like that. The number 135 is soooo USELESS cos it's just a machine that's programmed. Artificial intelligence isn't as intelligent as it sounds...****** disgusted by MTN. Sies!