CUSTOMER SERVICE

I HAVE BEEN A MNT CLIENT SINCE I GOT MY 1RST PHONE AND I HAVE BEEN USING THE SAME MNT NUMBER FOR OVER 10 YEARS. MY PHONE WAS ****** 3 WEEKS AGO AND I ONLY MANAGED TO GET A NEW ONE NOW. I WANT TO DO A SIM SWAP BUT FAIL THE SECURITY QUESTIONS BECAUSE I CANNOT CONFIRM WHAT THE LAST AMOUNT OF AIRTIME I LOADED ON MY PHONE WAS OR WHAT PRICE PLAN I AM ON. THE SIM IS REGISTERED IN MY NAME AND IT IS LINKED TO MY BANK ACCOUNTS ECT...I DO NOT WANT TO CHANGE MY NUMBER EVERYWHERE. I FEEL THEY SHOULD REALLY CHANGE THE SECURITY QUESTIONS AS THOSE ARE SO IRRELEVANT. I MEAN...I LOAD AIRTIME FROM MY PHONE FROM MY BANK... I CANNOT GO CHECK...I NEVER LOAD THE SAME AMOUNT WHO REMEMBERS ALL THAT MALL DETAIL. THEY DON'T EVEN ASK YOUR DETAILS REGISTERED ON THE SIM CARD...ONE WOULD THINK THAT WOULD BE THE MAIN QUESTION. ***!!!