Customer Service?

<p>I have been a customer with MTN for approximately 15 years. i was recently phoned and offered a "special" due to my long standing relationship with MTN - ref number M****508795-1. This offer was IN ADDITION to my current mobile line. I was offered a couple of add-on benefits, including a service from "Mobiles Plus". When the consultant from this service phoned me to confirm my details, he was exceptionally rude. I was unable to take the call, and the individual who phoned me was dismissive. I could not state my bank account details in front of colleagues in a meeting!.</p> <p> </p> <p>I e-mailed the MTN customer service line to cancel the SECOND LINE WHICH MTN OFFERED ME, and their response was that i could terminate my current line, but should I wish to do so, I would need to pay an early termination fee. I responded to the mail to clarify that i did not wish to terminate my current line but was complaining about the way i was treated in respect of a service which was offered to me. The response, AGAIN, was that i could terminate my current line at the end of my contract.</p> <p> </p> <p>I am disgusted at the service which MTN supposedly gives. MTN claims that one of their strategic themes is to "create a distinct customer experience". Well they certaitainly have. Complain and you are encouraged to leave?</p>