CM
Crocky M
1 reviews | Active since Feb 2018
12 Apr 2019, 15:34
CUSTOMER SERVICE
I took a contract with mtn last week on Friday 05 April 2019 and they said they have a promotion I will be getting 35 gig of data within 24 hours its been a week now and I still haven't received the promised data apparently It's no longer 24 hours it's 14 days. I am worried because they have already send me my contract package which was supposed to be sent on 14 April 2019 so am not sure if I will still be getting the promotional data or not.
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MTN South Africa's replyOfficial
15 Apr 2019, 12:00Good day Gracia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the entertainment pass was loaded on 13 April 2019
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the entertainment pass was loaded on 13 April 2019
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply15 Apr 2019, 12:00
Official
Good day Gracia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the entertainment pass was loaded on 13 April 2019
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the entertainment pass was loaded on 13 April 2019
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,