1 reviews | Active since Apr 2016
Customer Service
<p>The worst Customer service I have ever Experienced was at MTN in Sasolburg. the people that work their should not be working with the Public. Do these people get trained to work with people?</p> <p>My contract phone stopped working after 3 months, I took my phone in to be repaired or exchanged as it is still under warrantee. I was told that it would take two weeks to get my phone back. I have phoned to ask what the progress is and I get told that the phones are off line and they will contact me, too date I have never been contacted. How can I be left without a phone for two weeks? and in the mean time I still need to pay for the service. The staff need a major attitude change as they are not willing to assist you when you walk into the shop.</p>
Good day Alan,
Thank you for bringing this to our attention.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our consultants at MTN, Sasolburg. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The matter has been escalated to the store management team for urgent attention and contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Alan,
Thank you for bringing this to our attention.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our consultants at MTN, Sasolburg. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The matter has been escalated to the store management team for urgent attention and contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
