Customer service

Item: MTN South Africa
Rating: 1
Author: Charnell A

So my data and minutes is missing, this issues is going on for more than 24hrs I need to make calls. I call the customer care line and ask when the issues is going to be sorted and an *********** unapologetic disrespectful consultant by the name Thembelihle could not give a **** and drops the line

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

24 Jul 2018, 10:26

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have checked the system and pick up that you have received your allocations for data, SMS and minutes on the 12th of every month. The data and minutes is not missing but used .

You have 4MB, 7 minutes and 200 SMS left.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply24 Jul 2018, 10:26

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have checked the system and pick up that you have received your allocations for data, SMS and minutes on the 12th of every month. The data and minutes is not missing but used .

You have 4MB, 7 minutes and 200 SMS left.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Charnell A's updateReviewer Update

24 Jul 2018, 11:43

I had about 200 minutes left before you technical issue the reason being because I hardly every use my minutes, this has since the technical issue not been there.

Charnell A's update24 Jul 2018, 11:43

Reviewer Update

I had about 200 minutes left before you technical issue the reason being because I hardly every use my minutes, this has since the technical issue not been there.