Customer Service

My bag was ****** on the 19 December'17,all contents in it I lost including my cell phone and I.d book.Ive been struggling with the mtn consultants to do a sim swap,been transferred pillar to post and told incorrect information from "I failed security check""system error"and my information not reflecting on the system all after I spoke to a consultant who told me my sim card would work after 24hours,then an unhelpful Siphokuhle Ngubane transferred me to a Jordache Ramsaran who said he's a manager and also could not help and told me I had to send them my i.d which I felt was incencitive as I lost it....I'm losing business and money as I use the number for work purposes-still confused and disappointed at mtn and it's horrible service!!!!!