1 reviews | Active since Dec 2015
Customer Service
Good day<br> <br> I added a line to my existing contract with MTN, when receiving my new contract, 22.12.2015, I was promised 30 GB once off the next day. 2 days later i still hadn't received it. I then went back to the store. <br> I was told my package didn't come with the 30GB once off data, but I had a contract that was hand written and signed by the sales person who had helped me, I was then told the sales person that assisted me was not around and I had to come back on Monday 28.12.2015 so she can help me. <br> When I got to the store the Sales Person ( Percy) told me same thing that I was told, my package didn't include the 30 GB once off data. I said well its on my contract and you signed it. She agreed she signed it and still re iterated that I cant get it. I then said to her I will take it up , she then turned around rudely and told me I can take it up but I still wont wouldn't receive the 30GB once off data.<br> I doubt she realises that what is written on that contract is legally binding. She signed it and she still tells me I wont get the 30GB of data.<br> Does that then mean I can go back tomorrow to MTN and say I wont be paying my cellphone contract after I have signed a contract.<br>
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Copy of your contract so we can escalate this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us the Copy of your contract so we can escalate this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
