customer service

after numerous calls to mtn office with no joy i decided to go into there office after my phones ( four contracts ) where cut off. this how ever i believe is an fault on there end, i was told i just to pay the account and things will be sorted out later, please note that the problem started with stop orders that my bank account show the money was deducted but they cant find it on there end, with me going to there office needless to say was fruitless as they could not print a statement as in this big company there was no one to auto-rise the printing of such. during my long time waiting and the frustration i had to endure and no service from mtn staff i was told just pay and a statement will be posted to me,what a laugh as they don't even send me a monthly statement i has to call them every month to get a statement. i am told every moth they will mail it to me still waiting for it, not months now, i am seriously thinking of moving my contract to another service provider.