BP
Billy P
1 reviews | Active since Apr 2010
29 Dec 2016, 15:18
Customer Scare
<p>So. after being a client through Autopage, then iTalk and now MTNSP (20 years) .....I have eventually given up. Cannot do this network anymore.......I am at the end of a contract and received countless SMSs to upgrade. I go into the branch and I actually want to reduce my contact to a smaller package. OH NO SIR!!! your account is on collection....this from the account manager at the Allandale branch. But, he can see that the account is totally up to date, as it has been since inception....nothing owing, so he contacts MTN......this is 3 weeks ago. Bet you think I would have had a response by now........you have got to be joking.....I guess its time to try Cell C. For the record, my monthly spend is in excess of R1500. Time to port!!!</p>
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MTN South Africa's replyOfficial
15 Jan 2017, 20:21Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the upgrade request was declined because your previous MTN Account A****634 is with legal. The matter has been escalated to the legal department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply15 Jan 2017, 20:21
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the upgrade request was declined because your previous MTN Account A****634 is with legal. The matter has been escalated to the legal department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,