BP
Billy P
1 reviews | Active since Apr 2010
19 Jan 2017, 11:36
Customer Scare 2
<p>So, the ongoing saga of MTN lies....I have been to Roodepoort, I have met with legal....I do not owe a cent on my numbers, yet I am on collections in legal. They have promised to contact me within 24 hours, 3 days ago. My credit rating is at risk, why? MTN's incompetence. I am logging my issue with ICASA and the Consumer Goods Ombudsman. I will be invoicing you for my travel and time to your offices.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Feb 2017, 11:59Good day Billy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your number ****2850 does not have a legal status but your other account (A***) is the account that was handed over to Legal due to a missing payment of R360.00. A request was logged with the POP attached as per ref REQ:***. The payment will be allocated and the legal status on the account will be removed.
We would like to assure you that we are actively working to improve our service levels and hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply04 Feb 2017, 11:59
Official
Good day Billy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your number ****2850 does not have a legal status but your other account (A***) is the account that was handed over to Legal due to a missing payment of R360.00. A request was logged with the POP attached as per ref REQ:***. The payment will be allocated and the legal status on the account will be removed.
We would like to assure you that we are actively working to improve our service levels and hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Tshepo M
REQ:***
Best regards,