DvdB
Deidre van den Berg
1 reviews | Active since Jul 2015
13 Jul 2015, 11:50
Customer satasfaction - not at all
I have been with MTN for 6 odd years...never skipped a payment, never had a bounced debit order. On Friday my phone gets disconnected, shows as barred and only emergency calls allowed. I check my account, my debitorder went off - strange! i phone the call centre 14 times!!! holding on for more than 20 minutes at a time and with no prevail! because of them \receiving a high volume of calls"i try to phone at night! Still no luck! Sending 2 mails to try and sort this out"
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 09:53Hello Deidre1106,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was un-suspended and your line is active. Please note the Call Centre is available, for any further enquiries feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was un-suspended and your line is active. Please note the Call Centre is available, for any further enquiries feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply28 Jul 2015, 09:53
Official
Hello Deidre1106,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was un-suspended and your line is active. Please note the Call Centre is available, for any further enquiries feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your account was un-suspended and your line is active. Please note the Call Centre is available, for any further enquiries feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***