Customer ******s
<p>On 20/05/16 I bought 1GB data for R160 via MTN EAZIRecharge and also bought airtime for R100 via sheetstreet. While surfing the net i recieved a notification that my data was depleted. When I checked my balance I noticed that the data was never credited to my phone number and my airtime was now depleted by my internet usage. I called the MTN Call centre and was told my query will be resolved in 2-24hrs. I therefore has to purchase more data and airtime in the meantime. Now it has been more than 24hrs nothing has happened?</p>
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
22 May 2016, 11:52Now I'm told that this will take 2-5 working days, excluding the weekend. Meaning they will only look at my issue on Monday? This is amazing! Very appalling and disgusting service!
's update22 May 2016, 11:52
Reviewer Update
Now I'm told that this will take 2-5 working days, excluding the weekend. Meaning they will only look at my issue on Monday? This is amazing! Very appalling and disgusting service!
MTN South Africa's replyOfficial
22 May 2016, 19:39Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that another request has been sent to our Billing Division to assist an load Data bundles upon validating purchase. A notification will be sent to advise feedback .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply22 May 2016, 19:39
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that another request has been sent to our Billing Division to assist an load Data bundles upon validating purchase. A notification will be sent to advise feedback .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
's updateReviewer Update
26 May 2016, 09:35Kevin the bullsh*tter!!! Still no resolution
's update26 May 2016, 09:35
Reviewer Update
Kevin the bullsh*tter!!! Still no resolution