Customer ******s 2.2

Item: MTN South Africa
Rating: 1

<p>No resolution. I've spoken to more than 10 people sent all the information required. Still nothing! It goes to show the way customers are not being valued. What irritates and disgust me the most is that I've already paid for this product. But now I'm being treated like I'm asking for a handout. Maybe it's high time to leave this network and their stinking attitude & lousy customer service, if it is even a service</p>

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Replies (2)

's updateReviewer Update

26 May 2016, 09:43

Make that 12 people now... still nothing!!! MTN can consider myself and my family off this network. This is not worth my time!!!! I hope you loose more customers and the Nigerian government fines you for more taxes and you get bankrupt!!!

's update26 May 2016, 09:43

Reviewer Update

MTN South Africa's replyOfficial

30 May 2016, 09:03

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly fax us your bank statement to *** so that we can the credit the 1GB bundle on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

Best regards,

MTN South Africa's reply30 May 2016, 09:03

Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly fax us your bank statement to *** so that we can the credit the 1GB bundle on your account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

Best regards,

Customer ******s 2.2

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