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1 reviews | Active since May 2016

24 May 2016, 20:04

Customer ******s 2.1

<p>I bought 1GB data bundles and R100 airtime Friday night, only to find out the data was not credited and the airtime was used up for internet usage. I called MTN I was told to wait 2-24hrs and my issue will be resolved. Nothing. I called in after 24hrs, I was told to wait 2-5 days for this to be resolved. I called in today and I'm told I should send my bank statement to some random email and hope for the best? The lady I spoke to (Slindile Buthelezi) was very rude telling me that everyone I've spoken to before were wrong and if I don't belive her I must go find those people! What is the process? I've been waiting since Friday night for this issue to be resolved!</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply26 May 2016, 08:47
Official

Good Day Sibusiso Mngoma,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we need the bank statement in order to manually load your data bundle. We have sent you an email on the address added to this post requesting for the statement, please reply so we can assist.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

's update26 May 2016, 09:40
Reviewer Update
Lies, lies, lies!!!!! I haven't relieved any email from you. I've sent my bank statement to the customer care and 2 different people already already. No resolution!!! Investigation this, investigation that!!! Same story over and over again!