WL
Willem L
1 reviews | Active since Oct 2009
26 Jan 2016, 11:14
customer retention dept. not responding to service
Events were:<br> <br> Before my mtn contract ended, I went to the mtn branch, and was told that I may only request a contract termination after the contract expiry date (which was 11 Dec.)<br> On 12 Dec I phoned the 808 number, was told that my contract would be terminated, and the request be forwarded to \customer retentions".<br> Then only on 18 Dec"
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MTN South Africa's replyOfficial
26 Jan 2016, 16:20Hello wlourens,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there was delay with retentions passing the credit of R394.00 once its reflecting in your contract account will log request to be passed into your bank account that should take 5 to 7 working days.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there was delay with retentions passing the credit of R394.00 once its reflecting in your contract account will log request to be passed into your bank account that should take 5 to 7 working days.
warm regards
mike
REQ:***
MTN South Africa's reply26 Jan 2016, 16:20
Official
Hello wlourens,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there was delay with retentions passing the credit of R394.00 once its reflecting in your contract account will log request to be passed into your bank account that should take 5 to 7 working days.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation there was delay with retentions passing the credit of R394.00 once its reflecting in your contract account will log request to be passed into your bank account that should take 5 to 7 working days.
warm regards
mike
REQ:***