CUSTOMER RELATIONS is not a priority with MTN

On the 11th February 2022 I reported to MTN ***** line 083-135 that there was *****elent activity on my account to the amount of R12000. I was told that nothing could be done and that I must pay this amount. I went to the police compiling an affidavit regarding the events as well as all the relevant SMS's received from the *********'s activities on my account and sent it to MTN on Messenger as well as to the E-Mail of icasa and sgsa. This was to no avail as I was told on Messenger that they reached out to the ***** dept and are awaiting response - this is no 4 weeks ongoing. MTN is not at all interested in helping to solve this matter, they are only waiting for the debit order date to come along to collect this outrageous amount. I am a pensioner and certainly cannot afford to pay this. I only budget for a certain amount which I can afford. I cer*****ly will not recommend MTN to anyone!!!!