EC
Edward C
1 reviews | Active since Dec 2011
30 Nov 2015, 09:35
Customer paying for bad service
My employee was abusing a data line, I go to the branch and cancell the line in writing on 11Nov ,MTN did not cancell, i get a high usuage alert 14 days later ,MTN cancell the line, who will be billed for the 2 weeks usuage, i am billed ,this is unfair and ********
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MTN South Africa's replyOfficial
01 Dec 2015, 11:11Hello edwardcampbell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-11-11 a request for cancellation for *** was received. As per 30 days' notice period to be served, the contract will end on 2015-12-11. However the line was permanently deactivated on 2015-11-26.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-11-11 a request for cancellation for *** was received. As per 30 days' notice period to be served, the contract will end on 2015-12-11. However the line was permanently deactivated on 2015-11-26.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply01 Dec 2015, 11:11
Official
Hello edwardcampbell,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-11-11 a request for cancellation for *** was received. As per 30 days' notice period to be served, the contract will end on 2015-12-11. However the line was permanently deactivated on 2015-11-26.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on 2015-11-11 a request for cancellation for *** was received. As per 30 days' notice period to be served, the contract will end on 2015-12-11. However the line was permanently deactivated on 2015-11-26.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***