CUSTOMER MISREPRESENTATION AND FAILURE TO HELP

My Cellphone Contract Account was supposed to be debited at the beginning of October 2015. This did not take place so I decided to give them a call on the 6th of October to find out what the issue was regarding my debit order. I spoke to a call centre agent by the name of Ayanda and she told me that I had been double-debited in the beginning of September so therefore no charges would be made during the month of October. The necessary notes were made on their system and I was given a ref #: ***. She further reassured me after checking the system that the only debit that would occur will be in November 2015. However, today (07/10/2015) a debit order has gone through and has reflected as a reverse debit due to insufficient funds. Now after numerous attempts to contact MTN and its Credit Management Team, I am still not able to resolve this matter without there being a bad credit status to my name.<br> <br> This is the worst service I have received in my life and im considering moving to another network because no one is willing to help me out