CUSTOMER IS DEAD BUT MTN DOES NOT CANCEL CONTRACT OR WANT TO STOP DEBIT ORDER !!!

<p>Good day,</p> <p> </p> <p>My fiancé passed away on the 07/01/2017. The contract was in his name, I let it run and made sure the debit orders went off until the contract was finished in March. </p> <p>In February I went into you MTN branch in Pick n Pay Hyper by the sea. I was advised to come in with all the documents in March, just before the contract ends.</p> <p>I went in again in March, gave the consultant, Satish, the copies of the death certificate and ID of my fiancé.</p> <p>Advised me that it will be cancelled and my numbers be ported back to pre-paid. </p> <p>In May the debit orders were still trying to go off. My fiancé’s accounts has been closed, so no debit order will go thru. Both the numbers ( ********** 929 / 8) got blocked!</p> <p>For a day I was inconvenienced because of your insufficiency!</p> <p>When I went back into that shop I was there for more than an hour waiting for Satish to sort out the issue.</p> <p>Over and above that I was “forced” to make a payment to get them unblocked! </p> <p>He eventually got thru to someone after numerous times being put thru to the incorrect departments as well. Lady said he must just send the death certificate to her…luckily I had a copy, because I don’t know what he did with the previous ones I gave him. </p> <p>A few days later he called me to advise me that “they” want an affidavit stating that I want the numbers and that Michael was my fiancé.</p> <p>Which I went and did on Friday 02/06/2017. Satish was not in so I left it by the other guy there that promised Satish will get it. </p> <p>Today I thought let me follow up as no one is contacting me..and got another sms on Michael’s cell that debit order for MTN tried going off again. Satish advised me that he never received it and their shop</p> <p>is closed for renovations and he will refer me to someone at Umhlanga Rocks Drive.</p> <p> </p> <p>I will not go through this whole process again. I have done everything that was asked of me.</p> <p> </p> <p>Please can this contract be cancelled. Michael is dead…how can you carry on with a contract month to month now as Satish explained?</p> <p> </p> <p>I don’t want the contract. I want my 3 numbers ported back to pay as you go. ( ********** 929 and ********** 928)</p> <p> </p> <p>If I don’t come right by like the end of this week, I will just leave it..</p> <p> </p> <p>GO buy VODACOM pay as you go sim cards and ignore trying to sort this issue out! </p>