Customer is always inconvinced

I bought a phone (Sumsang G532 Prime plus ) 19 /09/ 2017 at woolworths maponya mall from s consaltant Ntokozo Zulu. The phone started giving me application problems. I went back to woolwoths maponya, got assistants from Sifiso he reseted the phone and it still gave me application failure when I switched it on that night, I went back beginning of October with the same application failure problem and was told by woolwoths maponya consultant Ntokozo to frequently update the application software. I ended up booking it for repairs on the 26/10/17 and waited 2 weeks and on the 10/11/17, minutes after opening the phone it had application failure. The phone could not be fix by MTN and I was told to rebook another 2 weeks by an MTN consultant Fatida Fusmado( call ref: ********** ) after pleading my wait and inconvenience of the phone after spending R2000. I have never enjoyed my purchase of the phone and after 2 monts of wasting R2000 I still do not have a phone neither MTN no Woolworth sympathized not cared for my loss and frustration. I can not loose my money to MTN and Woolworths Maponya's inconvenience and lack of customer care. ANGRY CUSTOMER RESEARCHING SMALL CLAIM COURT PROCEDURES