Customer Experience Executive, Why? There is no customer service
Good day,
I have logged a complaint already on Monday, no one from MTN even bothered to pick up the phone, yet you are a telecommunications company.
What's happening MTN? Why must one nag just to get a simple complaint resolved.
Call centres are useless, they don't have Afrikaans speaking agents, really?
MTN why o why should I stay?
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Replies (1)'s updateReviewer Update
31 Jan 2018, 15:31Okay,
Right I was to the CEO, speaking to Billie, I am not sure what she is there, Complaints Analyst, so you analyse the complaints?
secondly I cant speak Afrikaans, somehow it is not MTN language policy.
thirdly when I buy airtime and the stupid data, and that stupid game of yours, I cannot either log in, or if I do, it hangs after the spin, probably lost 4-6 spins, like really?
lastly my airtime disappears and I get stupid answers from your team, like really?
So do you want to give it a bash?
's update31 Jan 2018, 15:31
Reviewer Update
Okay,
Right I was to the CEO, speaking to Billie, I am not sure what she is there, Complaints Analyst, so you analyse the complaints?
secondly I cant speak Afrikaans, somehow it is not MTN language policy.
thirdly when I buy airtime and the stupid data, and that stupid game of yours, I cannot either log in, or if I do, it hangs after the spin, probably lost 4-6 spins, like really?
lastly my airtime disappears and I get stupid answers from your team, like really?
So do you want to give it a bash?