DG
Dan G
1 reviews | Active since Jun 2012
12 Aug 2015, 13:32
Customer Don't Care Department!
I have emailed MTN customer care department several times about billing queries but all I get is an acknowledgement of recept of the email. MTN's billing services is patheteic. My data bill continues to climb yet my router is switched off. MTN is ripping customer's off by *****th with their shady billing methods. Reference numbers queries logged are #***
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Replies (1)
MTN South Africa's replyOfficial
27 Aug 2015, 14:18Hello DanGov,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
MTN South Africa's reply27 Aug 2015, 14:18
Official
Hello DanGov,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Sivuyile
REQ:***