Customer does not matter at MTN

So in December we upgrade our contract (my wife and I) which we have been doing for a number of years, everything was fine in terms of getting the phones (besides the wrong color) but we could live with that. In January my account was suspended, called them, it was as a result of an early upgrade they say, no i did not upgrade early, why should i and spend more money, no, so this went on and on till October where they suspend my account every month just to turn it back on after i explained the story. Well this month i decided i cannot go on any further with these suspensions and decided to settle over a 4-month period staring at the end of this month, it will be far cheaper as i am dependent on my phone for business. After this arrangement they said it will take a few minutes to run back on, 8 hours later still nothing and it has now been routed to the legal team. I have send sooo many email to MTN but the one i send today i requested it is forwarded to the legal department to review the content and accept my cancellation. But during this entire debacle no one from the legal department send me an email, you cannot speak to them and they are not willing to make contact. If anyone think of going to MTN think twice, they will never assist even if the problem lies with them.