CUSTOMER DISSATISFACTION

I had enough of this up and down with MTN and Urban Lifestyle. I have requested Urban Lifestyle to cancel my contract with them a day after the contact was taken up. After numerous calls up and down between mtn and urban Lifestyle I was advised that tge contract was declined. On the 18th Dec Urban Lifestyle debited my bank acc with R699 they collected their device but still deducted R459 from my account on Saturday. I want my monies refunded and cancel all dealings with MTN urban lifestyle. The debit orders are blocked so my bank cannot reverse it. On Thursday Urban Lifestyle advised they won't debit my account but still took my money. I've logged a complaint to them but no one called back. They are part of MTN therefore I need Mnt to sort oit this mess.