Customer dissatisfaction

My husband has two contracts with MTN of which we payed last month in an effort to close them off , we called them and they gave us the amounts (settlement amounts)we needed to pay for both contracts , they gave them to us and we paid for both at MTN Clearwater mall on the 4th of July 2018 and they informed my husband that he must call them after 48 hours to confirm that they received the money , my husband did just that and they indeed confirm that they received the money and both contracts will be terminated and that he does not owe them any more monies , we have the receipts to prove our claim .

Now on the 25th of August which is the day that the debit order went off , they deducted R9400 from my husband’s account number and when he called an enquirer nobody gave him a clear answer , mind you the debit order amount for every month was R2285 as to why they debuted so much money is beyond me , I sent them an inbox on the 27th July 2018 explaining to them what happened and I got a reply from a lady called Gillian who said they will contact me so we can resolve this , they never called , I sent another message on 28 July 2018 and Gillian assured me that they will call me on Monday 30 July 2018 but they never did , I sent them another message on 31 July 2018 and to date no one has called on got back to me or my husband

I wanted to know how come the debited so much money from us and why they debuted any money cos we settled the account of which it was confirmed with them that it was paid off and we don’t owe them anything and that the contract is closed . The treatment we are getting from them after being with them for over 4 years without missing any payment is disappointing to say the least , for them to deduct so much money from us is unfair because we have other debit orders and also have to live with that money , now things have taken a back seat for us this month because of them and they don’t care about the strain and unfairness that they have put us through , we want answers and our money back that’s all , how are we suppose to trust and go back to them after the treatment they have given us ? The only thing we were trying to do was trying to get out of debt because we want to buy a house and these people just want take out money , so many people tried to warn us about MTN but we never listened to any of it because we encounter any problems with them but now I see that everyone was right