Customer disrespect
<p>I just visited MTN Maponya mall and i must say i have never in my life been disrespected by a person that is supposed to be a customer service agent.I went into your retail store to pay my account.A woman (not a lady) by the name of Nontombi was very very rude to an extend that she even entered into a screaming match with me the client in plain view of all the customers and colleagues in the shop <br />She even told me that nothing will happen i can go anywhere i want with my complaint.She concluded by telling me to leave the shop.<br />I have been a loyal customer for years paying a monthly subscription of R810 ,i think i deserve to be treated better than tha.Im due for an upgrade and have been weighing my options but after such utter disrespect in plain site of everyone(customets and staff) this a spit in my face by MTN .If this complaint is not resolved or as the lady said "go nowhere" i will have to take my business elseswhere where i will be treated with the respect a paying customer deserves.</p>
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MTN South Africa's replyOfficial
10 Jan 2017, 12:48Good day Siphiwe,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our attention, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Maponya mall store for urgent attention.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply10 Jan 2017, 12:48
Official
Good day Siphiwe,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our attention, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Maponya mall store for urgent attention.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Tshepo M
REQ:***
Best regards,