customer Diservice helpline

<p>So yesterday i topped up my pre-paid mtn number with 25 rands airtime at 9 in the morning. Needless to say i had left the cellphone switched off at home. I then tried to call it to locate it twice and each time it went to missed call notifications. I then went home and picked up and switched on the phone at around 14.00 hrs. An hour later i had not recieved the airtime , or a message to say i had topped up my account. I was patient till around 7 and then i called the help desk , only to be told that my airtime had been exhausted because i was on roaming. What baffled me is i was in midrand from 8 till 5 and havent left the country. I was told i was charged 10 rands a call on roaming rates to cellphone that was switched off. As for the consultants they werent prepared to hear anything i had to say, they could only tell me that I had to have been close to the border or overseas. I dont know whether midrand and kempton park are now regarded as borders ? And i have over 100 people who can vouch for me that i never left the office for more than an hour on the day. Needless to say i was then told to go on a lengthy process of contacting the ***** department and , then having to wait to find out what their investigation will bring up. I am truly disappointed with this kind of service and if you are thinking of joining the yellow revolution , I'd advise you to think twice.</p>