Customer **************

I wouylike to report the dis speakable behavuand attitude of agents at MTN maponya . My mother who is a pensiohas a contract with them and she has issues with her phone which was sent for repairs in January and only got it back in March, now the same phone has issues and she called the cusulonet service on 11/07/2020 and spoke to Samantha who advised her to go to maponya mall they will give her a new phone and Samantha that she shouldn’t agree for repairs because it’s already been repaired previously, they should give her a new phone? She went there today she was told that she canuhave a new phone and that if they take it for repairs she will pay. I want the CEO to respond and resolve this issue by end of business day, this ruthless behavior by mtn agent is unacceptable and it is her right to get a new phone because obviously their hiisense phone is problematic and she is paying her contract monthly without fail and yet this is the attitude she gets when their product if faulty. I demand MTN to give her a new phone a per Samantha, this racial segregation should stop, if it was a white person I bet non of this would happen, it took them more than 2 months to fix the same phone previously, no curtesy phone was given to her and yet she paid . This is unacceptable and I. Demand a response today