customer (dis) service

I have been a client since 1994 (ex Nashua mobile)having paid my account religiously without default I have been sitting in your Morningside office for the last 3 hours to arrange an upgrade for my wife and myself Your consultant after loading the details on the system confirmed that I do not qualify for the amount in question and need to reduce my contract by Records 179 as I do not qualify for the required contract This is absurd At one stage I had 2 ipads 3 phones and a data bundle I then decided to cancel my 2 gig data contract and 2nd phone which I took out at R 309 pm exp Feb 2021 to meet your requirement yet I have been battling to speak to a consultant without any success As a supposed digital company in a digital economy this treatment is appalling I will also be logging my complaint with hellopeterand am seriously contempating moving my business to another service provider depending on your response and turnaround time I wait to hear from you

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I have been a client since 1994 (ex Nashua mobile)having paid my account religiously without default I have been sitting in your Morningside office for the last 3 hours to arrange an upgrade for my wife and myself Your consultant after loading the details on the system confirmed that I do not qualify for the amount in question and need to reduce my contract by Records 179 as I do not qualify for the required contract This is absurd At one stage I had 2 ipads 3 phones and a data bundle I then decided to cancel my 2 gig data contract and 2nd phone which I took out at R 309 pm exp Feb 2021 to meet your requirement yet I have been battling to speak to a consultant without any success As a supposed digital company in a digital economy this treatment is appalling I will also be logging my complaint with hellopeterand am seriously contempating moving my business to another service provider depending on your response and turnaround time I wait to hear from you