1 reviews | Active since Nov 2013
Customer complies but MTN fails
<p>On 13 Aug, as a good customer, I duly completed the required documentation to terminate a contract and switch to prepaid, at the MTN Fountains Mall Jeffreys Bay agency. Unfortunately MTN has reloaded this terminated bundle for a second month despite the agency communicating this error to the MTN control point. What is so difficult that Mtn cannot get this very simple customer agreement correct.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to cancellation management for urgent assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to cancellation management for urgent assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie