CK
Chantell K
1 reviews | Active since Nov 2018
23 Nov 2018, 07:01
Customer complaint MTN
Very discusted in mtn,i recharged and bought 2 data bundles only to see i did not receive my waves!!!! Mtn also took airtime for a subscribtion after i stopped it by phoning cuatomer care!!! Promised to give back my airtime,no news its been 4 weeks already,i left vodacom because of this issue and now mtn is also doing this,very very disapointed in mtn!!!!!!
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MTN South Africa's replyOfficial
23 Nov 2018, 09:17Good day Chantell Kruger
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. We are experiencing a problem with the Wave and Win promotion .This has been escalated to our technical support team.
With regards to the subscription, kindly advise when was the airtime deducted and how much was supposed to be credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. We are experiencing a problem with the Wave and Win promotion .This has been escalated to our technical support team.
With regards to the subscription, kindly advise when was the airtime deducted and how much was supposed to be credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply23 Nov 2018, 09:17
Official
Good day Chantell Kruger
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. We are experiencing a problem with the Wave and Win promotion .This has been escalated to our technical support team.
With regards to the subscription, kindly advise when was the airtime deducted and how much was supposed to be credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that I tried contacting you. We are experiencing a problem with the Wave and Win promotion .This has been escalated to our technical support team.
With regards to the subscription, kindly advise when was the airtime deducted and how much was supposed to be credited.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,