Customer complaint

Good morning

My name is Nobamba Zulu and I am a very angry and unhappy customer. This morning I bought airtime to the value of R200 as wanted to converted it to MTN minutes and to my dismay I found out that I am only left with R40 airtime without me using that airtime or my phone to that matter.

I called MTN customer service to complain about this and I was told by an MTN customer service person that my phone is subscribed to some out of Bandile’s data system that I don’t know and I have never initiated or subscribed to. I was also told by this MTN person that the system automatically subscribes me to this nonsense without my knowledge.

I believe that MTN just like the banks is *****ing money from its millions of customers by creating this automated systems that we know nothing about and we are not even told about.

It is ******** for such a big service provider like MTN to keep steeling money from its customers without their concerns or even without them knowing or noticing anything.

I am very angry with this kind of service and I am appealing to MTN to credit my airtime back to my account or I will lay a formal complaint with the ombudsman. I do not mind to take this all the way to a class action campaign on social media with most of other customers who are unhappy about the service.

South Africa has become a crime scene because of this systems which are not monitored and because the South African consumers are ******** and not complaining about this ******** activities.

I demand a refund of my airtime within the next two days or I will start a consumer class action campaign on social media and I will also write to all the political parties including parliament and make them aware of this matter.

You may sit there on your comfortable chairs and think I am bluffing. I will go all the way until justice is served.

I am going to copy this letter to Hello peter and to the Competition commission and the ombudsman, and my next action is a campaign.

I am giving MTN 2 days to refund my airtime.