BN
Bonginkosi N
1 reviews | Active since Aug 2018
29 Aug 2018, 19:56
Customer Complaint
MTN has provided me with two reference numbers for airtime loaded to an incorrect number instead of mine. Tonight they inform me I need to contact my bank as those two references are nill/void .... I am not happy at all as R30.00 is alot of money to be left unresolved! Please help
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MTN South Africa's replyOfficial
30 Aug 2018, 02:42Good day Bonginkosi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when loading airtime via your bank, you are asked to confirm if the cell number that you are loading it to is correct. Your bank will also advise you when sending airtime, once confirmed, the transaction cannot be undone. You were also advised of this by one of our call centre agents on 29/08/2018.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply30 Aug 2018, 02:42
Official
Good day Bonginkosi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when loading airtime via your bank, you are asked to confirm if the cell number that you are loading it to is correct. Your bank will also advise you when sending airtime, once confirmed, the transaction cannot be undone. You were also advised of this by one of our call centre agents on 29/08/2018.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,