Customer complain

I was on Tuesday (23 Feb 2021) around 4 o clock at Mtn in Alberton city close to Woolworths side the lady who helped us was nice but she did not mention to us that she wont be at work the next day and already starting to have problems with the systems so she gave us forms to fill in manual everything and we did ,She said we should expect a call the the 24 February and we did not so we phone and the lady who answered said that she is on leave and they don't know where the documents is and she will look for them and call back. But she never called back and so we phoned again to asking and they said they have the documents but they have a Technician that is busy so that they cant do anything now she will call back when he is done and yet again never did so we called again. Then somebody else answered the phone and said there was never any technician there and he will help us and call back in 5 minutes and no call ,so after a hour we called back and then the lady got rude on the phone because of us that keeps phoning and asking what is going on we had to do their job in calling them and not they us .

So on the 25th of February we phone again to ask what is going on because no one came back to us and tell us what is going on and then the lady who answered said that they were still offline and can not capture anything so I ask how can they be offline for about 2 days and not do anything or letting us know of anything .

I ask if all the MTN Shops is offline she could not tell me if they are offline or not because she does not know how they work.

This not really good customer service at all and I don't recommend anyone to go to MTN IN ALBERTON CITY because they don't go any extra Mile for new clients !!!

Unacceptable