AN
Anina N
1 reviews | Active since Jul 2014
04 Apr 2015, 08:55
Customer careline sucks
No airtime available for new month...... customer care line always to busy or they cut you off while doing an enquiry.
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Replies (1)
MTN South Africa's replyOfficial
20 Apr 2015, 15:10Hello ANINA73,
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our records, your billing date is the 7th of each month so the provisioning will either be on the 7th or the 8th if there are delays. The number ending in 220 was provision with the 50 mins as per the contract.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our records, your billing date is the 7th of each month so the provisioning will either be on the 7th or the 8th if there are delays. The number ending in 220 was provision with the 50 mins as per the contract.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply20 Apr 2015, 15:10
Official
Hello ANINA73,
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our records, your billing date is the 7th of each month so the provisioning will either be on the 7th or the 8th if there are delays. The number ending in 220 was provision with the 50 mins as per the contract.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
According to our records, your billing date is the 7th of each month so the provisioning will either be on the 7th or the 8th if there are delays. The number ending in 220 was provision with the 50 mins as per the contract.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***