TT
Tarryn T
1 reviews | Active since Nov 2013
29 Apr 2015, 12:53
Customer care-why even bother having, no answer
I am furious. I have been trying to blacklist my cell phone since Friday 24 April. The number o was told to dial was 808. I have been on the phone holding for an operator to answer. No one ever answers or the call just cuts. I urgently need to blacklist my phone so that I can get a case number to claim from insurance. Why bother having a call centre when no one answers. Absolutely shocking. Furious customer as I never had this problem with Vodacom. Maybe time to switch back!?! Please contact me immediately!!!!!
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 09:39Hello tt****ie,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly email the below information to ***
For security check
ID no:
Address:
Name of your bank:
Work tel no:
MTN PIN:
And the below to blacklist.
Date the phone was last used:
Date lost:
IMEI NO:
Model of the lost phone:
Thank you for your post.
Lebo
REQ:***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly email the below information to ***
For security check
ID no:
Address:
Name of your bank:
Work tel no:
MTN PIN:
And the below to blacklist.
Date the phone was last used:
Date lost:
IMEI NO:
Model of the lost phone:
Thank you for your post.
Lebo
REQ:***
MTN South Africa's reply13 May 2015, 09:39
Official
Hello tt****ie,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly email the below information to ***
For security check
ID no:
Address:
Name of your bank:
Work tel no:
MTN PIN:
And the below to blacklist.
Date the phone was last used:
Date lost:
IMEI NO:
Model of the lost phone:
Thank you for your post.
Lebo
REQ:***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly email the below information to ***
For security check
ID no:
Address:
Name of your bank:
Work tel no:
MTN PIN:
And the below to blacklist.
Date the phone was last used:
Date lost:
IMEI NO:
Model of the lost phone:
Thank you for your post.
Lebo
REQ:***