CUSTOMER CARE SUCKS!

<p> </p> <p>My phone has been overdue for an upgrade since December 2015. On Sa****ay 21 May, I went to the MTN store in Shortmarket Street, Cape Town. The guys were extremely helpful and efficient with my upgrade and I was done in no time because they started assisting me with my paperwork in that week. When I collected my iphone 6 I was told that I will receive notification of my sim swop (via sms) with an hour and it should be completed in 2/3 hours. I waited and waited nothing.</p> <p> </p> <p>This very same store assisted me with my daughter’s upgrade last year including her sim swop and it all went smoothly. The consultant smsed me later on Sa****ay to say they were having technical difficulties. He tried again on Sunday and emailed me proof of same. The technical difficulties were on your side.</p> <p> </p> <p>Today is Tuesday and I am still waiting for the sim swop to be processed. The Consultants at the store are frustrated. And I have resorted to even ask my niece who works at MTN in Durban to assist me. </p> <p><br /> I am at the phase now where I feel like cancelling this deal – even though I love the phone. I want to cancel my contract with you guys MTN and return to Vodadom.</p> <p><br /> MTN I have been with you since 2008. My monthly bill is nothing less than R700 per month which includes my daughter’s Iphone 6 and my Samsung S3 mini which is being upgraded. My new monthly bill is probably going to be close to R800 per month. Is this how you treat your faithful clients????? I feel it is disgusting.</p> <p> </p> <p>And how do you treat your franchise stores? It is even worse. This needs to be highlighted.</p> <p> </p> <p> </p>