AM
Andre M
1 reviews | Active since Jan 2015
05 Aug 2015, 09:13
Customer Care Pathetic
An email was send as requested by MTN, reply was received stated within 8 working hours the problem will be resolved. Upon calling customer service 8 hrs later I was advised to be put through to a business consultant, the line was dropped. No more than 24 hours later I still can't even get trough to customer care. The line keeps dropping and my problem is not solved yet.
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Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 15:40Hello andremostert1980,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our call centre has been experiencing high call volumes, the matter is receiving high priority.
Our system shows that the payment is reflecting on your account and your line has since been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our call centre has been experiencing high call volumes, the matter is receiving high priority.
Our system shows that the payment is reflecting on your account and your line has since been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply20 Aug 2015, 15:40
Official
Hello andremostert1980,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our call centre has been experiencing high call volumes, the matter is receiving high priority.
Our system shows that the payment is reflecting on your account and your line has since been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our call centre has been experiencing high call volumes, the matter is receiving high priority.
Our system shows that the payment is reflecting on your account and your line has since been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***