AB
Anja B
1 reviews | Active since Jul 2011
07 Mar 2015, 14:55
Customer Care Parrots
Request *** [#***]<br> MTN changed the terms of my contract for 3G access without my permission, subsequently overcharging me since May 2014, and owes me a total of R 3 848.45 as at today's date. <br> My local MTN branch (at Bayside Mall in Table View, Cape Town) was very helpful in correcting the contract but dealing with Customer Care is as enjoyable and productive as hitting my head with a hammer. <br> I have been requesting Customer Care to arrange the refund since January 2015 - repeatedly providing all the required proof - and all they do is respond with template e-mails and try to spin me into more circles, probably in the hope that I'll give up and go away.<br> My request is so simple and yet seems too complicated. Please resolve urgently, or I will seek legal action.
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MTN South Africa's replyOfficial
10 Mar 2015, 13:54Hello Disgusted.,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 13:54
Official
Hello Disgusted.,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi Kunene
REQ:***
Best regards,